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Standard Website Support Package
30,000 Page views/month
 Email Support Technical + Retail
Chat Support
Database Search tool
Detailed monthly report
MSN, Yahoo IM support
Email Support Technical + Retail
Email is perhaps the most effective means of offering customer support. We can offer email support to your customers using regular emails or an online ticketing system.
What is covered?
 Sales support
Customer Care
Technical Support
How does it work?
Integrating a ticket based support system on your website (if required)
Creation of a knowledge database of frequently asked questions and standardized answers for ready reference by support staff
Constant updation of the database based on customer interaction
Scanning and routing emails to appropriate agents including email escalation
Replying to queries within 24 hours
Clear and professional replies to reduce follow-ups
In-depth reporting on a daily and monthly basis
Chat Support
'Live Chat' stands out as a great way to offer support to your customers instantly. This can not only aid in customer satisfaction but also help you gain new customers. Statistics prove that customers feel more comfortable buying services from firms that offer instant support than those that do not.
Given the benefits of a Live Chat support system, often times companies do not have enough resources to man a chat support team on a 24/7 basis. This is why we are here. We will offer your customers 24/7 live chat support using our team of support professionals.
What is covered?
Sales support
Customer Care
Technical Support
Up-selling products (proactive chat)
How does it work?
Knowledge base development for ready reference by support staff while replying to queries
Installation of 'Live Chat' on client site (if required)
Recording chat transcripts for reporting
Creation of support tickets based on chat for follow-up
Visitor monitoring and proactive chat for sales improvement (optional)
Detailed Monthly Report
We give you up-to-date and detailed reporting on a daily and monthly basis. Reports include the following details:
Total Number of support queries received via email, phone and chat with duration
Complete chat and email transcripts
Summary of customer problems and suggested improvements
Sales Database Search Tool
The sales database search tool
is a unique tool offered by us which allows you to update sales
data from a remote location. The database is searchable and
the updated data can then be retrieved by our support staff
in order to better handle sales/billing related queries.
MSN, Yahoo, AIM Messenger
Support We
can offer support using pretty much any IM program out there
including MSN, Yahoo, AIM (AOL instant messenger) and ICQ. You can opt for this if
you think your customers prefer using these programs to get
support or if you are already offering support to customers
using any of these programs. This will ensure that customers
who already have your support ID configured in their IM's, do
not have to look elsewhere when they need support
Professional Website Support Package
1,00,000 Page views/month
Telephone Support Services
Customer Support
Voice Chat Support
Lead Generation Support
CRM Management
Email Support Technical + Retail
Chat Support
Database Search tool
Detailed monthly report
msn,yahoo tool support
Telephone Support Services
Phone based support is still considered one of the best and fastest means of offering support to customers. Our team of expert professionals will help you set-up and run a 24/7 manned phone support line at very affordable rates.
What is covered?
Sales support
Customer Care
Technical Support
How does it work?
Knowledge base development for ready reference by support staff while replying to queries
Securing toll free numbers (if required)
Intensive training for call center staff
Offering phone support 24 hours a day and 7 days a week
Handling calls within 30 seconds to 1 minute
Remote call monitoring facilities
Creation of support tickets based on telephonic conversation for follow-up
Voice Chat Support
In addition to telephonic support, we also offer voice chat support. This means your customers can call in through web based voice systems like Skype and other instant messengers. Web based voice chat, allows the customer to call in free of cost and is hence a popular means of offering support as compared to telephone based support as the customer in this case has to pay to make calls unless the number is toll free
Lead Generation Support
Delay in response to a lead can often result in the lead not getting converting into a sale. Our team of experts will help convert your leads into sales with 24/7 lead generation support. We handle leads professionally and ensure that it is followed up in the most professional manner. In addition to offering lead generation support, we can also help you set up lead generating mechanisms on your website.
CRM Management
We offer complete CRM management solutions which will help you understand and serve your customers better in-turn leading to high customer retention, increase in productivity and reduction in costs.
Lead generation
Email Marketing Campaigns
Data warehousing
Direct customer interaction (proactive chats)
Visitor Monitoring
Order management
Newsletter Marketing
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