General
Support Solutions
Training
Phone Support
Chat and Email Support
Pricing
General
What is websupportworld.com all about?
Websupportworld.com is a 24/7 support service that takes care of your support related functions so you can concentrate on your core business.
We offer the following services:
Live chat based support
Telephone based support
Email based support
Voice based chat support
Lead generation support
Newsletter delivery and management
CRM services
Where are you based?
Websupportworld.com is a part of 'Crewind [Communications] Technologies Pvt Ltd.' which is located in Chennai, India.
Click here to read more about us.
Why should we be using your service?
High quality infrastructure
Educated English speaking employees
High level of expertise
Very affordable rates for the quality of service provided
Money back guarantee if not satisfied
Support Solutions
What kind of support solutions do you offer?
We offer two separate support packages. The first package is a standard package devised for websites that get less than 30,000 page views a month. This package includes all standard support solutions like email and chat support.
Click here to know more about the
standard support package
The second package is an advanced package devised for heavily trafficked websites getting page views of more than 1,00,000 per month. In addition to the services covered in the standard package, this package includes advanced services like lead generation support, telephonic support, voice based chat support and customer relationship management.
Click here to know more about the
Professional support package
How does this work? What happens after I sign up?
Step 1: You sign up for a support package
Step 2: Our sales representative gets in touch with you to study your business, end users and your exact support requirements
Step 3: Support documents are produced and training is provided to the support staff
Step 4: Required software program like 'live chat software' is installed on your website in case of requirement
Step 5: A support in-charge is allocated who updates you with reports including chat transcripts on a daily, weekly and monthly basis
What kind of websites can use your support solutions?
We offer support solutions to all kinds of websites other than sites that deal with illegal materials/services, pornography and other sites related to the adult industry
My customers are from non-English speaking nations. Can you offer support in alternate languages?
Unfortunately at present we are not able to offer support in any language other than English.
Is my information safe with you?
Your information is 100% safe with us. We understand the level of privacy you expect from us and we can assure you that we will keep your information safe.
What is the database search tool and how is it useful?
The database search tool is a kind of a sales database which you can update as and when you register a sale. Our support staff can then retrieve data using this searchable database when responding to support queries related to sales transactions. The usage of this tool will make it extremely easy for us to offer sales and billing related support to your customers.
I just need your chat support solution. Can you offer chat support as a standalone service?
Yes we can offer chat support as a standalone solution at a reduced rate. Please get in touch with us for a customized quote.
Generally how long does it take for you to start handling our support once I sign-up?
As soon as you sign-up one of our sales representative will get in touch with you to study your business and to find out your exact requirements. Once all is clear, the next step would be to impart training to the support staff and install necessary support software on your website (as per the need). Once this is completed, we will start offering 24/7 support.
All these procedures generally get over in a matter of 1 to 3 days from the date of sign-up.
Training
Will the support staff be trained by you?
As soon as you sign-up for a support package, our sales representative will get in touch with you to know the exact nature of your business and your end users. An in-depth research is conducted based on which a training module is worked out along with documentation. Once this is done the training staff imparts training to the support personnel on how to attend to specific customer queries and the types of reports to produce.
We also encourage your participation in the training programs. You can directly interact with our support personnel or support in-charge whenever you want to pass on messages.
Is there any kind of quality monitoring?
Yes, our support staff is constantly monitored by support in-charges who monitor each and every conversation to ensure that there is top level professional communication on part of the support staff.
Can you recruit and train support operators on my behalf?
Yes absolutely. Please
get in touch with us for more details
Phone Support
Do you offer Toll free numbers?
Yes, based on your needs, we can help you set up toll free numbers at a small additional cost per month
Will I get recorded support conversations?
Yes, we can give you complete recorded support conversation or a small written synopsis of the issue as per your needs.
Do you offer remote monitoring facilities?
Yes, We do offer remote monitoring facilities. You can monitor any phone conversation you want at any time.
Chat and Email Support
I am not using any chat support software or set-up on my website at present. Will I need to buy this service separately?
No, you don't have to buy these services/software programs separately. As per our service norms we will install and set-up these programs on your website
Will I be able to see all chat transcripts?
Yes, you will be given the complete chat transcripts on a daily, weekly or monthly basis as per your requirements. This will include complete chat details.
I already have a 'live chat software' installed on my site. Can you offer me support using that program?
Yes absolutely. We can offer you support using the existing software or using our own support software as per your needs.
How does email support work? Do you offer ticketing system?
Yes, we do offer a ticket based support system. You can select between regular email support or a ticket based support. We will offer you complete integration in case you choose to go for a ticket based support system.
Pricing
What is the pricing for your services?
Standard Support Package: $99/month for 24/7 support
Professional Support Package: $199/month for 24/7 support
For both the above packages, set-up and training fees are charged at $199 which is a one time fee.
How do you accept payments?
You can pay electronically using Paypal or with your credit card via our secure payment gateway